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Terms and Conditions  as 1st June 2017

Reservation and Payment of Rentals

Terms: All terms are for the accommodation requested and equipped as described for use as holiday accommodation only, for the number of nights booked and for the stated maximum number of persons only. If more than the maximum number of persons are in a holiday home we have the right to terminate the contract immediately without refund. The usual time of take over is 4.00pm (subject to unavoidable delays). You must leave your Holiday Home by the time stated on your hire letter (10.00am). You are obliged to leave everything in a clean and tidy condition. You are responsible for any damage done or loss sustained during your stay.

Prices quoted in our brochures and other literature include VAT at the rate applicable at the time of printing and are subject to change if the rate or application of the tax changes. In the event of a change in the rate of VAT during the course of the year, your holiday will be invoiced at the new amount of VAT unless you have already taken your holiday or paid the balance in full prior to the date of change. Our hire letter and booking acceptance is not a VAT invoice. We reserve the right to change or correct errors in advertised prices. We will advise you of any error at the time of booking. We also reserve the right to correct errors in confirmed prices. In this case, we will contact you as soon as we become aware of the error. If the correct price is higher and you do not wish to pay this, you will be entitled to cancel and receive full refund of all monies you have paid to us providing you notify us within 14 days of our advising you of the error. We promise we will not seek to correct any error in a confirmed price within 8 weeks of the start date of you holiday or more than 7 days after you make your booking whichever is later.

A binding contract between you and us will come into existence when we issue your confirmation of deposit letter or email. The contract shall be deemed to have been made at our offices in Aviemore and be subject to Scottish Law. We both agree to submit any dispute to the exclusive jurisdiction of the Courts of Scotland. In all cases these Conditions of Hire form the basis of your Contract.

Your booking will only be confirmed on receipt of a Deposit Payment of £50 which forms part of your rental charge. If no Deposit received within 5 days of booking we will cancel the booking without notification. Final balance payments will be due 8 weeks prior to arrival. If you cancel your booking at any time this Deposit is non refundable.

Credit and Debit card payments do not incur any additional charges.

Telephone bookings will normally be held as provisional bookings for up to 5 days only outwith high seasons and up to a maximum of 24 hours within high season and MUST be confirmed by credit or debit card or post immediately. All sterling cheques must be payable to Silverglades Holiday Homes. Payment by sterling cheque or Debit or Credit card is not considered to be confirmed until it has cleared at our Company Bank. Should a material change be made to any booking once the booking documentation has been issued an automatic administration fee of £10.00 will be levied. Any change of holiday dates is only possible with the property owners agreement.

The Holiday maker becomes liable for the full balance of the rental no later than 8 weeks prior to arrival. Where we have not received the full outstanding balance by the due date, an overdue reminder telephone call will be made or an overdue letter or email will be issued to the holidaymaker and a charge of £10.00 will be added to the balance due. Where the full outstanding balance is still not received within a further 72 hours or 3 working days, we reserve the right to cancel the holiday booking and will retain the deposit paid by the holidaymaker. The holiday maker shall have no claim against us for compensation or reimbursement whatsoever.

Should a booking be made within 8 weeks of arrival, full payment must be made at time of the initial booking. No accommodation can be provided unless full payment is received by the due date and this applies whether the holiday is a direct reservation or through another Travel Agency or other UK or Overseas Referral Agency.


Cancellation by You: Telephone us IMMEDIATELY if you have to cancel your holiday. Then on the same day send us by first class mail written cancellation or email. If you cancel after the final balance payment date you will be liable for the entire Deposit and Balance of Hire monies. HOLIDAYMAKERS are strongly recommended to take out holiday insurance to cover cancellation, loss or damage to personal effects. Owners ensure their properties against fire etc. but under no circumstances can they be held liable for any loss or damage to holidaymaker.

Period of Let: Tenancies begin at 4pm on the day of arrival and end at 10.00am on day of departure.Any early arrival or delayed departure may incur additional charges at our discretion.Where late arrival is planned it is essential that we be notified at least 24 hours in advance.No responsibility will be accepted for any arrivals outwith normal office hours where prior arrangements have not been confirmed for out of office key collection.Any Holidaymakers who have lost or not returned property keys to our office within TWO HOURS after the due time for departure will be held liable for a £125.00 per door fee incurred in having replacement keys cut.

The Tenancy:The number of persons occupying a house must not exceed the number for which the accommodation has been booked.We reserve the right to terminate the contract with no refund, or levy an extra charge in the case of a larger number of persons than approved using the accommodation or may terminate the rental period because of unreasonable nuisance behavior or damage to the property.The Holidaymaker must allow us access to the property at any reasonable time during the period of the holiday.

You must notify any shortcomings with your Holiday home to reception staff immediately so that remedial action, if appropriate, can be taken. We cannot accept subsequent claims for shortcomings not so notified, and are unable to enter into correspondence with guests who have failed to register any dissatisfaction to our offices whilst resident in their chosen holiday accommodation. Any ongoing correspondence will be forwarded to the owner as necessary. Any operational failure of appliances must be reported to the reception staff immediately. Where appliance cannot be repaired within 48 hours, a substitute appliance will be provided where possible, however, we cannot guarantee the availability of a substitute appliance. We will not be liable for any loss or damage resulting from incorrect operation of any appliance but a domestic engineer will test machine. For all complaints and claims which do not involve personal injury, illness or death, we regret we cannot accept any liability if you fail to notify us on any complaint or claim during your holiday and write to us with full details within 28 days of the end of your holiday.

We will notify you of any damage caused by you to the property, fixtures and fittings, any extra cleaning costs, breakages and lost items. If any charges apply then they will be deducted from your credit or debit card automatically.

‘Force Majeure’: We cannot accept responsibility or pay compensation where the performance or prompt performance on our contract with you is prevented or affected by reason of circumstance, which amount to Force Majeure Circumstances amounting to Force Majeure include any event which, we could not, even with all due car, foresee to avoid .Such circumstances include the destruction or damage of your Holiday Home (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our control. Such circumstance also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.

Single-sex group bookings: We cater primarily for family holidays but we do allow single sex groups, if notified to us when booking. We generally do not cater for Stag/Hen Groups. A person booking for such a party may be asked to pay an additional refundable security deposit of £500 . This deposit will be refunded within 7 days after departure in full, providing the accommodation, equipment and environment is left as found. Any damage found will be charged against the security deposit.  The person booking accommodation will be held accountable for the groups actions in the holiday accommodation. If we are not informed that your party is a single sex group, we reserve the right to refuse entrance to the property.

Wheelchair/Disabled Users: If you have someone in your party who is in a wheelchair, please let us know and we will try to make our specially equipped bungalow available to hire.If this is not available we can provide portable ramps at front and back door for guests.

Pets:Pets are accepted in some properties at the cost of £7 per pet per night maximum 2 pets per booking. All pets must be kept under control at all times and must not be left alone in any property at any time.Any damage or additional cleaning required both inside and out the property is payable by the Holidaymaker.No pets are allowed in bedrooms or on furniture.  There is a pet poo bin located at bin area.

Hire Charges: Cots and Highchairs are available to hire during your stay at a charge of £12 each. We do not provide linen for cots.

Lost Property:Should any property be left in our properties we will endeavor to return any items to their respective owners.Please note an administration charge of £5.00 is levied, plus postage and packing, payable in advance by debit card or cheque.Any items not collected within 28 days will be disposed off.

Your Vehicles:Each bungalow has its own hard standing parking area, which must be used.Vehicles should not be left on the road and they, their accessories and contents are left at your own risk.We cannot be held responsible for loss or damage thereto from any vehicle except through proven negligence of our staff.

Availability:Your booking is accepted on the understanding that you’re confirmed Holiday Home will be available for your use on the agreed date.Very occasionally ‘Force Majeure’ does not make this possible.Where ‘Force Majeure’ arises, we have the right to cancel your booking. In this event, we will endeavor to offer you an alternative Holiday Home, if available.If we cannot do so or if you do not wish to accept the alternative we offer, we will refund all monies you have paid in full.Where any cancellation or charge results from ‘Force Majeure’ our liabilities are limited to offering you an alternative property (where available) or full refund as set out above.We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or charge.

We have the right to refuse to hand over accommodation to any person(s) who, in our reasonable opinion is not suitable to take charge of it.In such cases, all hire charges paid will be refunded in full, the contract shall be terminated and we will have not further liability.If, in the reasonable opinion of ourselves, any person(s) is not suitable to continue the holiday because of unreasonable behavior, damage to property or danger or significant annoyance to others, the Contract may be terminated, in which case we will not have further liability.In this event, you will remain liable to pay the hire price and no refund shall be due.You will also be liable for any damage caused in the Holiday Home.We have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).

We have inspected all of the properties described in the brochure and web site and have tried to ensure that the information given is accurate but we cannot be held responsible for inaccuracies or misrepresentations however they may have occurred. All information contained in the brochure or web site is believed correct at the time of printing but we reserve the right to make alternations to prices and details at any time without notice but shall endeavor to inform the Holidaymaker of any such alterations.

Liability: Except where otherwise specified in these Conditions of Hire, we cannot accept liability for any damage, expense, injury death or loss of any nature whatsoever suffered by any persons from any cause whatsoever other than, in he case of proven negligence of our staff. All our guests are encouraged to ensure that they have adequate property and accident insurance for their holiday.

Call-out:There is an emergency call out number displayed on the reception window. Please note this is for Emergencies ie. no power, fire, flood or theft.

Tel – 0800 614 836 : Fax – 01479 811246

email – info@silverglades.co.uk : web – http://www.silverglades.co.uk

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