Silverglades Holiday Homes
Terms and Conditions
In these booking conditions ‘Agent’, ‘We’, ‘Our’ or ‘Us’ means ‘Silverglades Holiday Homes’. ‘Owner’ means the owner of the holiday home, bungalow or house . ‘Property’ and ‘Accommodation’ means the holiday home, , bungalow or house. ‘Booking’ means the rental period that has been booked. ‘You’ and ‘your’ and ‘guest’ or ‘guests’ means all people named on the booking form (including anyone who is added or replaced at a later date) or authorised to stay as agreed in advance by the ‘Owner’ or ‘Agent’. Silverglades Holiday Homes.
Reservation and Payment of Rental
The Holiday Homes: Please note that all the holiday homes are privately owned and Silverglades Holiday Homes act only as booking agents. Please note that your booking is a direct contract between you and the individual holiday home owner. Any difficulties or complaints while staying at the holiday homes should be directed to the relevant owner – details are in each holiday property or can be issued at reception.
Terms: All terms are for the accommodation requested and equipped as described for use as holiday accommodation only, for the number of nights booked and for the stated maximum number of persons only. If more than the maximum number of persons are in a holiday home we have the right to terminate the contract immediately without refund. The usual time of takeover is 4.00pm (subject to unavoidable delays). You must leave your Holiday Home by the time stated on your hire letter (10.00am). You are obliged to leave everything in a clean and tidy condition. You are responsible for any damage done or loss sustained during your stay.
Contract: A binding contract between you and us will come into existence when we issue your confirmation of deposit letter or email. The contract shall be deemed to have been made at our offices in Aviemore and be subject to Scottish Law. We both agree to submit any dispute to the exclusive jurisdiction of the Courts of Scotland. In all cases these Conditions of Hire form the basis of your Contract.
Your booking will only be confirmed on receipt of a Deposit Payment of £50 which forms part of your rental charge. If no Deposit received within 5 days of booking we will cancel the booking without notification. Final balance payments will be due 8 weeks prior to arrival. If you cancel your booking at any time this Deposit is non refundable.
Booking Fee: A £25.00 booking and Admin fee is charged and is non-refundable in the event of cancellation. The booking fee will be charged at the same time as the final payment is due (8 weeks prior to arrival.
Good Housekeeping
Deposit
There is a £100 refundable
Good House Keeping Deposit on our 1 or 2 bedroom properties, a £150 on the 3
bedroom and a £200 deposit on our 4 bedroom properties. The appropriate amount
will charged to your credit card 7 days before you stay and returned
within 7 days after your departure
in full, providing the accommodation, equipment and environment is left as
found. Any damage found will be charged against the Good Housekeeping deposit.
The person booking the accommodation will be held accountable for the groups
actions in the holiday accommodation.If the costs of any damage/cleaning or
repair is greater than the Good
Housekeeping deposit the guest will have any additional cost charged to their
credit or debit card.
Single-sex group bookings: We cater primarily for family holidays but we do allow single sex groups, if notified to us when booking. We generally do not cater for Stag/Hen Groups. A person booking for such a party may be asked to pay an additional refundable security deposit of £500 . This deposit will be refunded within 7 days after departure in full, providing the accommodation, equipment and environment is left as found. Any damage found will be charged against the security deposit. The person booking accommodation will be held accountable for the groups actions in the holiday accommodation. If we are not informed that your party is a single sex group, we reserve the right to refuse entrance to the property.
Credit and Debit card payments do not incur any additional charges.
Telephone bookings will normally be held as provisional bookings for up to 5 days only outwit high seasons and up to a maximum of 24 hours within high season and MUST be confirmed by credit or debit card or post immediately. All sterling cheques must be payable to Silverglades Holiday Homes. Payment by sterling cheque or Debit or Credit card is not considered to be confirmed until it has cleared at our Company Bank. Should a material change be made to any booking once the booking documentation has been issued an automatic administration fee of £10.00 will be levied. Any change of holiday dates is only possible with the property owners agreement.
The Holiday maker becomes liable for the full balance of the rental no later than 8 weeks prior to arrival. Where we have not received the full outstanding balance by the due date, an overdue reminder telephone call will be made or an overdue letter or email will be issued to the holidaymaker and a charge of £10.00 will be added to the balance due. Where the full outstanding balance is still not received within a further 72 hours or 3 working days, we reserve the right to cancel the holiday booking and will retain the deposit paid by the holidaymaker. The holiday maker shall have no claim against us for compensation or reimbursement whatsoever.
Should a booking be made within 8 weeks of arrival, full payment must be made at time of the initial booking. No accommodation can be provided unless full payment is received by the due date and this applies whether the holiday is a direct reservation or through another Travel Agency or other UK or Overseas Referral Agency. The balance payment is non-refundable.
PLEASE ENSURE THAT YOU ARE PROTECTED BY CANCELLATION INSURANCE
Cancellation by You: Telephone us IMMEDIATELY if you have to cancel your holiday. Then on the same day send us by first class mail written cancellation or email. If you cancel after the final balance payment date you will be liable for the entire Deposit and Balance of Hire monies. HOLIDAYMAKERS are strongly recommended to take out holiday insurance to cover cancellation, loss or damage to personal effects. Owners ensure their properties against fire etc. but under no circumstances can they be held liable for any loss or damage to holidaymaker.
Cancellation Protection: When you make a booking on our website or by phoning our booking office you may be offered the option of Booking Protect which is a refund protection product. It entitles you to apply for a refund in certain predefined circumstances in the event that you have to cancel your booking. We offer this product on behalf of Booking Protect Ltd. In event of a claim you would contact Booking Protect directly as the contract of refund protection would be between you and Booking Protect Ltd and not us. Full terms and conditions, and level of cover, will be available to view in advance. It will be your responsibility to review and accept these prior to taking out the refund protection
Early Departure: No refunds will be given for early departure. Depending on the reason for cancellation, you may be entitled to claim from any cancellation policy or holiday home insurance you have. We strongly recommend that you take out Cancellation Insurance
Adverse Travel Conditions: In the event of road closure due to adverse weather conditions or any form of 3rd party industrial action the owners or Silverglades Holiday Homes cannot be held responsible for non- arrival of clients at the lodges and no refunds will be given. 24. Utilities: Any failure of Utility Services to any lodges, e.g. electricity, water supply, waste water services, TV signal, Wi-Fi, refuse collection, Oil or log delivery by third party suppliers which is totally beyond the control of the lodge owners. The owners cannot be held responsible in any way and no refunds will be given in the event of any supply or service failure
Please note: As our lodges are now all privately, individually owned, it is not possible to switch any booking to another lodge within the group
Holiday Insurance: As well as Cancellation and Curtailment Insurance clients are strongly recommended to take out holiday insurance to cover loss or damage to personal effects. Under no circumstances can the owner of the lodges or agent be held liable for any loss or damage to clients’ property. Further information, about holiday insurance, can be found in banks, Post Offices, building societies and from the providers of your home and car insurance. Silverglades Holiday Homes do not provide such insurance
Period of Let: Tenancies begin at 4pm on the day of arrival and end at 10.00am on day of departure. Any early arrival or delayed departure may incur additional charges at our discretion. Where late arrival is planned it is essential that we be notified at least 24 hours in advance. No responsibility will be accepted for any arrivals out with normal office hours where prior arrangements have not been confirmed for out of office key collection. Any Holidaymakers who have lost or not returned property keys to our office within TWO HOURS after the due time for departure will be held liable for a £125.00 per door fee incurred in having replacement keys cut.
The Tenancy: The number of persons occupying a house must not exceed the number for which the accommodation has been booked. We reserve the right to terminate the contract with no refund, or levy an extra charge in the case of a larger number of persons than approved using the accommodation or may terminate the rental period because of unreasonable nuisance behaviour or damage to the property. The Holidaymaker must allow us access to the property at any reasonable time during the period of the holiday.
Dissatisfaction: Should a client be dissatisfied for whatever reason with the accommodation secured they must notify the Lodge Owners, Lodge maintenance Company, or the Silverglades Holiday Homes office within 2 hours of arrival. The Client must also notify the Silverglades Holiday Homes office immediately of any damage or defect detected during their stay. Failure to do so may result in the Client being liable to any damages or defects. The owners or their representative may inspect the property at any time during the rental period You must notify any shortcomings with your Holiday home to reception staff immediately so that remedial action, if appropriate, can be taken. We cannot accept subsequent claims for shortcomings not so notified, and are unable to enter into correspondence with guests who have failed to register any dissatisfaction to our offices whilst resident in their chosen holiday accommodation. Any ongoing correspondence will be forwarded to the owner as necessary. Any operational failure of appliances must be reported to the reception staff immediately. Where appliance cannot be repaired within 48 hours, a substitute appliance will be provided where possible, however, we cannot guarantee the availability of a substitute appliance. We will not be liable for any loss or damage resulting from incorrect operation of any appliance but a domestic engineer will test machine. For all complaints and claims which do not involve personal injury, illness or death, we regret we cannot accept any liability if you fail to notify us on any complaint or claim during your holiday and write to us with full details within 28 days of the end of your holiday.
We will notify you of any damage caused by you to the property, fixtures and fittings, any extra cleaning costs, breakages and lost items. If any charges apply then they will be deducted from your credit or debit card automatically.
‘Force Majeure’: We cannot accept responsibility or pay compensation where the performance or prompt performance on our contract with you is prevented or affected by reason of circumstance, which amount to Force Majeure Circumstances amounting to Force Majeure include any event which, we could not, even with all due car, foresee to avoid .Such circumstances include the destruction or damage of your Holiday Home (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our control. Such circumstance also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.
Pets: Pets are accepted in some properties at the cost of £7 per pet per night maximum 2 pets per booking. All pets must be kept under control at all times and must not be left alone in any property at any time. Any damage or additional cleaning required both inside and out the property is payable by the Holidaymaker. No pets are allowed in bedrooms or on furniture. There is a pet poo bin located at bin area. All dog waste in or around the Property grounds must be responsibly disposed of. We, or the Owner, cannot guarantee that a pet has not been in a Property even if the Property does not allow pets.
Hire Charges: Cots and Highchairs are available to hire during your stay at a charge of £12 each if your property does not have one in it. We do not provide linen for cots.
Lost Property: Should any property be left in our properties we will endeavour to return any items to their respective owners. Please note an administration charge of £5.00 is levied, plus postage and packing, payable in advance by debit card or cheque. Any items not collected within 28 days will be disposed off.
Your Vehicles: Each bungalow has its own hard standing parking area, which must be used. Vehicles should not be left on the road and they, their accessories and contents are left at your own risk. We cannot be held responsible for loss or damage thereto from any vehicle except through proven negligence of our staff.
Availability: Your booking is accepted on the understanding that you’re confirmed Holiday Home will be available for your use on the agreed date. Very occasionally ‘Force Majeure’ does not make this possible. Where ‘Force Majeure’ arises, we have the right to cancel your booking. In this event, we will endeavour to offer you an alternative Holiday Home, if available. If we cannot do so or if you do not wish to accept the alternative we offer, we will refund all monies you have paid in full. Where any cancellation or charge results from ‘Force Majeure’ our liabilities are limited to offering you an alternative property (where available) or full refund as set out above. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or charge.
We have the right to refuse to hand over accommodation to any person(s) who, in our reasonable opinion is not suitable to take charge of it. In such cases, all hire charges paid will be refunded in full, the contract shall be terminated and we will have no further liability. If, in the reasonable opinion of ourselves, any person(s) is not suitable to continue the holiday because of unreasonable behaviour, damage to property or danger or significant annoyance to others, the Contract may be terminated, in which case we will not have further liability. In this event, you will remain liable to pay the hire price and no refund shall be due. You will also be liable for any damage caused in the Holiday Home. We have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).
We have inspected all of the properties described in the brochure and web site and have tried to ensure that the information given is accurate but we cannot be held responsible for inaccuracies or misrepresentations however they may have occurred. All information contained in the brochure or web site is believed correct at the time of printing but we reserve the right to make alternations to prices and details at any time without notice but shall endeavour to inform the Holidaymaker of any such alterations.
Liability: Neither the owners nor the letting agents can be held responsible, except where otherwise specified in these Conditions of Hire, we cannot accept liability for any damage, expense, injury death or loss of any nature whatsoever suffered by any persons from any cause whatsoever other than, in the case of proven negligence of our staff. All our guests are encouraged to ensure that they have adequate property and accident insurance for their holiday
Call-out: There is an emergency call out number displayed on the reception window. Please note this is for Emergencies i.e. no power, fire, flood or theft.
Tel – 01479 810165
email – [email protected] : web – http://www.silverglades.co.uk
