Frequently Asked Questions
Click on a question below to view the answer. If you question is not answered here then please contact us and we will be happy to help.
We now have bars to chain your bikes to at the back of each property – if you are bringing bikes, please make sure you bring locks!
Tesco can deliver to your property when you have checked-in, our post code is PH22 1TD
Yes, You can call us and we will give you details of Speyside Kitchen who will take orders for Made to Order Oven Ready Boxes for Dinners, Breakfast, High Tea, BBQ, and Picnic, as well as Bespoke Services (in house or delivered) All locally sourced fresh ingredients.
We are pleased to welcome a maximum of 2 pets in any of the 3 star bungalows and allocated 4 star properties on request .There is an additional charge of £7 per pet per night .
All of our bungalows include linen and towels in the cost of the holiday and the beds will be made up ready for your arrival.
We cannot accept more then the maximum number of guests stated for a property.
Rowan maximum 4 guests
- Osprey, Ptarmigan and Macdonald maximum 6 guests
- Cairngorm maximum 8 guests
- Eagle maximum 10 guests.
If there is anything else you would like to know or we can help you with,please call us Mon-Sat 9-5pm Sunday 10-4pm or email us at firstname.lastname@example.org
We are pleased to say that the price you see is the total cost of your accommodation, not per person.
Don’t worry, If you arrive after 5pm (4pm Sunday) we will leave instructions on the reception door. Please look for your name, and your will find directions about where to find your accommodation and keys. We also send out an email the day before to confirm your property number and give directions and late key collection details.
From January 2012 electricity is included in the price.
Don’t worry, you will not be left on your own. We have on site staff at our reception 9am-5pm Mon-Sat & 10am-4pm Sundays who will be happy to help and will try to sort out any niggles or questions
CHECK-IN is not available before 4pm (3pm Sundays), unless you have booked an early arrival (extra £30) – please do not arrive at reception before this time as your property may not be ready for you.
Upon receipt of your final payment we will send you full instructions regarding keys and directions, Keys are normal collected from our reception at Silverglades between 4-5pm.